Privacy policy
Last updated: 12 December 2025
Glowssy operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a personalised shopping experience (the “Services”). Glowssy is powered by Shopify, which enables us to provide these Services.
This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us.
In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
We recommend that you read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read and understood how your personal information is collected, used, and disclosed as described in this policy.
Personal Information We Collect or Process
When we use the term “personal information”, we mean any information that identifies you or can reasonably be associated with you.
Anonymous or de-identified data that cannot reasonably be linked to you is not considered personal information.
Depending on your interaction with the Services, your location, and applicable law, we may collect or process the following categories of personal information:
Contact Details
Name, address, billing address, shipping address, phone number, and email address.
Financial Information
Credit or debit card details, payment information, bank details, transaction details, payment method, and confirmation.
Account Information
Username, password, security questions, preferences, and settings.
Transaction Information
Products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled, as well as your purchase history.
Communications
Information you provide when contacting our customer support team.
Device Information
Device data, browser type, network connection, IP address, and other unique identifiers.
Usage Information
Information about how and when you access or interact with the Services.
Sources of Personal Information
We may collect personal information:
- Directly from you, when you create an account, use our Services, or contact us
- Automatically, through cookies and similar technologies when you use our Services
- From service providers acting on our behalf
- From business partners or other third parties
How We Use Your Personal Information
1. To Provide and Improve the Services
To process payments, fulfil orders, manage shipping and returns, create and manage accounts, personalise your experience, and recommend products.
2. Marketing and Advertising
To send promotional communications via email, SMS, or online advertising based on your activity.
3. Security and Fraud Prevention
To authenticate accounts, detect fraudulent or illegal activity, and maintain system security.
4. Customer Support
To respond to enquiries and maintain our relationship with you.
5. Legal Compliance
To comply with legal obligations or respond to requests from public authorities.
How We Share Personal Information
We may share your information:
- With Shopify and service providers (payments, shipping, hosting, analytics)
- With marketing and advertising partners to deliver personalised ads
- When you provide your consent
- With affiliated companies within our group
- In connection with a merger, acquisition, or legal process
Shopify Relationship
Our Services are hosted by Shopify. Shopify may collect and process personal information to provide and improve the Services.
You can review Shopify’s Privacy Policy here:
https://privacy.shopify.com
Depending on your location, you may exercise certain rights via Shopify’s privacy portal.
Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices or content.
Children’s Data
Our Services are not intended for children. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us to have it removed.
Data Security and Retention
No system is completely secure. We recommend that you do not transmit sensitive information through unsecured channels.
We retain personal information only for as long as necessary to fulfil our legal, contractual, and business obligations.
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction
- Request deletion
- Request data portability
- Object to or restrict processing
- Withdraw consent
- Unsubscribe from marketing communications
You can exercise these rights by contacting us at:
📧 contact@glowssy.eu
You will not be penalised for exercising your rights. We may request identity verification.
Complaints
You have the right to lodge a complaint with your local data protection authority.
International Transfers
Your data may be transferred outside the European Economic Area using appropriate legal safeguards, such as Standard Contractual Clauses approved by the European Commission.
Changes to This Policy
We may update this Privacy Policy at any time. The latest version will always be available on this page.
Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
For the purposes of applicable data protection laws, Glowssy acts as the data controller of your personal information.
